FREQUENTLY ASKED QUESTIONS (FAQ) - HOUSE OF BITEY
Payments & Safety
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Yes! House of Bitey is a registered business and actively follows every and all direct payment gateways adhering to the strictest standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping can take up to 2-14 business days.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
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Not at this time. International expansion pending. Sales and delivery are currently to the USA & Canada.
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A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment on our carrier’s website.
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If your order hasn’t arrived within the expected delivery time, please contact our customer support team. We’ll help you track your package and resolve any issues.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month (30 consecutive days) after the purchase is made.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.