Refund policy

House of Bitey® Returns & Refunds

The Bitey Happiness Guarantee

At House of Bitey®, we want you to love what you wear and everything you order. If something isn't right, we're here to help. Your happiness matters to us, and we'll do our best to make things right!

We stand behind our products and offer a 30-day return policy on eligible purchases. If you're not completely happy with your order, you have 30 days from the date of delivery to request a return.

30-Day Returns

To qualify for a return, your item must:

  • Be unused, unworn and in its original condition.

  • Have all original tags attached, where applicable.

  • Be returned in its original packaging, where practical.

  • Include proof of purchase or your order number.

We accept eligible returns within 30 days of delivery. Once your return request is reviewed and approved, we'll provide instructions for sending your item back.

Please contact us before returning anything. Unauthorized returns sent without prior approval may not be accepted.

Change-of-mind returns: If you've changed your mind, selected the wrong size or simply decided an item isn't right for you, you're welcome to request a return within the 30-day window, provided the item meets our return conditions. Return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

How to Start a Return

Getting in touch is easy!

Email us at ibiteyourheadartwork@gmail.com with:

  • Your order number.

  • The item you'd like to return.

  • The reason for your return.

If your return is approved, we'll email you with the return instructions and shipping details.

Please do not send items back before receiving return authorization.

Damaged, Defective or Incorrect Items

We want every Bitey delivery to arrive looking just right!

Please inspect your order when it arrives. If your item is damaged, defective, misprinted or different from what you ordered, contact us as soon as possible.

Please report the issue within 30 days of delivery and include:

  • Your order number.

  • A brief description of the problem.

  • Clear, original photographs showing the affected item and the issue.

We'll review the information and work with you to find the best solution.

For verified problems, we'll offer an appropriate replacement or a full refund. You won't be responsible for return shipping costs for items confirmed to be defective, damaged or incorrectly supplied.

In most cases, a replacement or refund can be arranged without requiring you to send the original item back.

Non-Returnable Items

Some purchases are not eligible for change-of-mind returns, including:

  • Personalized or specially customized products.

  • Gift cards.

  • Items that have been worn, used, washed or damaged after delivery.

  • Items returned without prior authorization.

Please note that these exclusions do not affect your rights where an item is defective, misrepresented or otherwise covered by applicable consumer protection laws.

Exchanges

We currently don't offer direct product exchanges.

If you'd like a different size, colour or design, the easiest option is to request a return for your eligible item and place a new order once your return has been approved.

We recommend checking the sizing information on each product page before ordering to help find your perfect fit.

Refunds

Once your returned item arrives and has been inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days of approval.

Please allow additional time for your bank, credit card provider or payment service to process and post the refund.

For approved change-of-mind returns, the refund covers the eligible product purchase price and applicable taxes, excluding original shipping charges.

For verified defective, damaged or incorrectly supplied items, we'll arrange an appropriate full refund, including applicable original shipping charges where required.

If you haven't received your refund after 10 business days from approval, please contact us.

Questions? We're Here to Help!

Still have questions about returns, refunds or an order?

Our little corner of Bitey customer care is always happy to help.

Email: ibiteyourheadartwork@gmail.com

House of Bitey® — Wear Your Bite. Love Your Order.